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At REY STORE, we want you to be satisfied with your purchase. Because many of our products are made to order, we generally do not accept returns or exchanges for incorrect size, color, or change of mind.
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at support@reystore.shop. Include your order number and clear photos showing the issue. We will review your request and, when approved, arrange a replacement or refund at no additional cost.
If a package is lost in transit, please contact us as soon as possible so we can investigate the shipment.
Refunds, when approved, will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Please do not return any product without contacting us first.
For questions regarding returns or refunds, contact us at: